HELP - FAQ

All photos of the Goierriko Ehunmilak Ultratrail 2 Haundiak can be viewed from the tenth day following the event. To view your personal pictures you only need to indicate your race number or your name in the fields of "Personal Photos" or "Photo Pack".

There could be images of you in various group photos where you may not be the centre of attention. To find these see the "Photos uncatalogued" section.

You can also access the "General Photos" section where you can view the photos of the circuit and landscapes through which passes Ultratrail Haundiak Ehunmilak and Goierriko 2, group photos, start and finish ...

If cannot find your pictures, there may be two reasons:

• Your race number was not visible. e.g. partly hidden by some object and so on
• We could not capture it at the right time

Despite all this, you can search "uncatalogued Photos" and "General Photos"

No, the image displayed on the screen is low resolution to optimize Web site performance and carries a watermark to combat piracy. The photo you'll receive is the original file and in high definition.

Before being exposed online, and to ensure the quality of the image, each picture is displayed, identified and validated by a professional.

We are and have been professional photographers for 70 years. We offer professional-quality photos. Photographers who work with us are equipped with the best equipment.

To guarantee a professional and personal development and a speedy process of your order, the development was done in our professional laboratory with Kodak photographic paper.

We propose various formats on paper, from 13x19 up to 60x90, plus T-shirts in different sizes and colors. Selecting a picture will show all the products available with their respective prices including VAT 18%.

The "Photo Pack" consists of your personal photos by race number, but overall the best 3 photos are at a promotional price. This special price is valid regardless of the amount of personal pictures you have.

We offer four options in the Photo Pack, which you can add a title of the event, plus a CD with all your personal photos over the top 3 general photos in digital format in high resolution. The size of the pictures on paper will be 13x19cm.

To place an order, you have the following options:

Order online:

• Select the photos you want by entering your participation number, your name or by selecting the general or discontinued photos, add them to your shopping cart. Once you have finished selecting the photos you want, click the button "Checkout" follow the steps outlined, select a payment method and checkout.
• We offer four options Photo Pack, which you can add a title of the event, plus a CD with all your personal photos over the top 3 general photos in digital format at high resolution. The size of the pictures on paper shall 13x19cm.

Order by phone:

Call us on +34 943 88 04 78 and tell us the references of the photos and products you want. Depending on whether you pick up your order at our facilities or if you send it by post the price and payment will vary.

Order by email:

Send an e-mail to info@fotoalzuri.com, indicating the participation number/numbers, references and product photos, sizes, personal details and delivery address. We will contact you as soon as possible. Depending on whether you pick up your order at our facilities or if you send it by courier the payment will vary.

Order on our premises:

You can come to our facilities in Beasain and place an order, indicating the photo number and sizes you want.

• Credit card Visa, Visa Electron, Mastercard and Maestro.
• PayPal for orders on the website..
• Bank transfer for orders in the website, phone and e-mail.
• Payment in cash when ordering in our facilities.

Card payment is made in a direction of Via Rural (Caja Rural) contracted by Foto Alzuri and guarantees complete safety, it is called 3D Secure (Verified by Visa), so that your financial information is directly transferred to the bank and servers through secured payment gateways. Foto Alzuri are not involved in this process and not receive any data.

• Photos and packs, sent within 4 days
• T-shirts with a photograph, within 10 days

Our products are shipped to the delivery address that the buyer has indicated in the order process. Your order will be delivered in packages and different deadlines depending on the products ordered.

We give you the option to put a title with the name of the event in the photo as a souvenir of your participation in the Ultratrail Goierriko Ehunmilak or 2 Haundiak.

Yes, but only if you buy the "Photo Pack + CD", which includes all your personal photos plus the three general best, on paper and digital format in high resolution.

Yes, but do this before completing the purchase in the payment section. You must select the option to pick up your order at our facilities in Beasain. This way you save shipping costs.

The photos are available online for at least a year.

We keep the files of events indefinitely.

These expenses relate to administrative processing your order, billing, packaging and shipment of products.

We will sell the photos free from the press. You can use the photos if you include the signature "Foto Alzuri" clearly and legibly, and following the rules in force.

No, your address is used for the sole purpose to ship your order. It is not transmitted to any outside organization or company.

Foto Alzuri does not support returns due to the personal nature of the photographs. Only in the event that the customer places an order wrong. If this happens you should contact us as soon as possible to communicate the error in the order or its cancellation. If the order is not in production, the customer may proceed to change or cancel the order. If the order is in production cancellation or change of product is not possible.

If you wish to make a product change or cancellation contact Foto Alzuri on +34 943 88 04 78 or send us an e-mail at: info@fotoalzuri.com

Yes, under the heading "My Account" you can see all orders placed through the website, as well as inform you about their state of production and shipping.